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Help Centre

Supporting our customers is our top priority. Read our frequently asked questions to assist with your travel booking needs.

1300 368 111

How can I raise a query, issue or complaint?

Booking related question or query

If you have a question or query, your best point of contact will be the Travel Advisor you made your booking with. If you made an online booking, call 1300 368 111 and speak with our Call Centre team.

Feedback and Complaints

You can direct any feedback or complaints about your booking, us or any other matter to either your Travel Advisor, the Branch Team Leader or by the email contacts below

Matter	Email or Postal Address
Complaints	complaints@memberstravelgroup.com.au
Feedback	feedback@memberstravelgroup.com.au
Mailing Address	450 Hunter Street, Newcastle, NSW, 2300 AU

Things to note

Members Travel Group Pty Ltd (ABN 45 144 538 803) serves as an agent, selling various travel-related products and services on behalf of many providers like airlines, coach, rail, and cruise line operators, as well as wholesalers and tour operators. As your agent, Members Travel Group provide booking and advisory services including making travel bookings on your behalf and arranging contracts between you and the travel service providers. Any bookings made either in-store or online will be subject to Members Travel Group's privacy policy, terms of use and booking conditions in addition to any third-party booking conditions and privacy policies. Members Travel Group does not act as a travel agent in relation to car hire and International Driving Permit products referenced on the page.

Stays prices may include a booking fee which, in the event of a cancellation, is refundable (or non-refundable) on the same basis as the stays fee itself. Stays discounts do not apply to the booking fee.

*Terms and conditions apply to all offers. View the individual offer for full details. Offer is subject to availability and may be withdrawn at any time without notice. Booking fees may apply. Flight and stay offer pricing are updated approximately every 6-8 hours. Flights and Stay offers prices are subject to availability and change without notice. Flight and Stays offer prices quoted are on sale until the dates specified unless otherwise stated or sold out prior.

Clicking links to access discounts and benefits may take you to a third-party site, which will be subject to the terms of use and conditions of the third party separate to RACT Travel. By providing information via that third-party site, you will be providing information directly to that third party. We recommend that you read the privacy statement of the third-party site if you are clicking through or redirected.