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Help Centre

Supporting our customers is our top priority. Read our frequently asked questions to assist with your travel booking needs.

1300 368 111

I haven't received any documentation

During your booking process, any client statements, itineraries, payment reminders or receipts are sent to the contact email address you provided. Please check your junk or spam mail folder as well as they may be there.

Your final travel documentation may either be given to you in person (in-store bookings only) by your Travel Advisor or sent to you by email.

If you still haven't received any documentation and your booking was made in-store, please contact your Travel Advisor or visit your local RACT Travel branch.

For online bookings, call 1300 368 111 to speak with our Call Centre team.

Things to note

Members Travel Group Pty Ltd (ABN 45 144 538 803) serves as an agent, selling various travel-related products and services on behalf of many providers like airlines, coach, rail, and cruise line operators, as well as wholesalers and tour operators. As your agent, Members Travel Group provide booking and advisory services including making travel bookings on your behalf and arranging contracts between you and the travel service providers. Any bookings made either in-store or online will be subject to Members Travel Group's privacy policy, terms of use and booking conditions in addition to any third-party booking conditions and privacy policies. Members Travel Group does not act as a travel agent in relation to car hire and International Driving Permit products referenced on the page.

Stays prices may include a booking fee which, in the event of a cancellation, is refundable (or non-refundable) on the same basis as the stays fee itself. Stays discounts do not apply to the booking fee.

*Terms and conditions apply to all offers. View the individual offer for full details. Offer is subject to availability and may be withdrawn at any time without notice. Booking fees may apply. Flight and stay offer pricing are updated approximately every 6-8 hours. Flights and Stay offers prices are subject to availability and change without notice. Flight and Stays offer prices quoted are on sale until the dates specified unless otherwise stated or sold out prior.

Clicking links to access discounts and benefits may take you to a third-party site, which will be subject to the terms of use and conditions of the third party separate to RACT Travel. By providing information via that third-party site, you will be providing information directly to that third party. We recommend that you read the privacy statement of the third-party site if you are clicking through or redirected.