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Supporting our customers is our top priority. Read our frequently asked questions to assist with your travel booking needs.
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Do I need to book my flights under the same name my passport, drivers licence or other identification?

The names on your flight reservations must match exactly with your passport for international flights and your Government-issued ID for domestic flights.

Make sure your first name, middle name (if any), last name, title, and date of birth are all accurate as per your passport or Government-issued ID.

Avoid using an alias, nickname, or short form as this could lead to a denial of boarding.

If you’re uncertain about how to input your name in your booking, don’t hesitate to reach out to your local RACT Travel advisor.

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    Online Bookings

    Online Bookings

    For online bookings please enter your full name as it appears on your passport.

    Use only alphabetical characters (A to Z). The combination of your first name/given name and last name/surname may not be more than 50 characters.

    Do not use abbreviations or nicknames. For example: if your passport name is Nicholas, don't enter Nick or if it is Elizabeth, don't enter Liz/Beth.

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